We love Wallaroo and Carkella hats and hope you do too! However, if you are not completely satisfied with your purchase, Wallaroo Hat Company (WHC) and Carkella Hats (CH) are committed to customer satisfaction and will accept returns that meet our Return Requirements on products purchased on wallaroohats.com.
- Items must be returned within 30 days of receipt.
- Items must be in their original packaging, with original tags and labels attached to be considered for a refund.
- Items should be packed in the original shipping box or a box large enough to fit the hat properly. Hats should not be returned in a padded mailer or other type of envelope. If the item is not packed properly the return process will be voided.
- Items found to be worn, stained, washed, damaged or otherwise altered with NOT be accepted for returns.
- Removal of tags and labels qualify the item as being worn.
- Once your return is initiated, a return shipping label will be processed and emailed to you for a charge of $9.95. This charge will be deducted from your return. The original shipping cost in non-refundable. Refunds will be issued in the original form of payment.
- WHC and CH are not responsible for any item that is not received or returned in accordance with our return policy.
- WHC and CH do NOT process exchanges. Please follow the return process for a refund and place a new order on wallaroohats.com.
- For items that are damaged upon receipt of your order, please contact Customer Service directly.
- We do not accept returns of Final Sale items. Final Sale items sent to WHC and CH for returns will not be accepted and will be donated to charity.
Click here to complete your online Wallaroo or Carkella return.
(The online return process excludes Alaska, Hawaii and international orders. Please contact Wallaroo Customer Service directly at firstname.lastname@example.org with any questions.)
When ready, ship your return to: Wallaroo Hat Company, 3155 Sterling Circle, Boulder, CO 80301
Please allow up to 14 days from the time WHC and CH receives your return for processing. Please email our customer service representatives at email@example.com or call 888-925-2766, M-F, 8:30-4:30 MST for further assistance.